The best way to experience the way we work is to hear from our teammates. See how our values drive the way we do things around here.
Measure Outcomes, Not Output
Senior Database Administrator
Many of the things Aaron’s Database Administrators work on do not have an immediate impact on the Aaron’s customer, like that of a new application or feature. Even though we do not work directly with our customers, our services are used by the Aaron’s associate, who we work with on a daily basis. Therefore, in the grand scheme of things, we make a significant contribution before Aaron’s technology ever makes contact with our customers.
Although DBAs work with TSQL and write maintenance scripts, traditionally DBAs are not coders. The Aaron’s DBA team, however, has broken this mold. Not only have we created a DBA Dashboard in ASP.net but also an interface created in PowerShell Studio called ALU (Aaron’s Lite User Interface) that has been helping other technology teams tremendously.
Sometimes it is difficult to gauge the criticality of a task. For example, the benefits of archiving data at the stores is not immediately apparent. Customers do not see it, and applications will not benefit right away, however, this is a very critical task. An unarchived database is a time-bomb as you never know when it will bring down the system. The DBA team worked over a year to create a framework for archiving, and to bring all the stakeholders to a consensus. Within the last few months we archived two of the largest database tables at the stores, which saved substantial amounts of disk space.
All of this is to say, we strive to do work that matters. We measure success by the results we generate, not by the tasks we complete.
Value Data Over Opinion
Digital Delivery Manager
Quality Assurance Analysts often are asked to test work without understanding how it positively impacts our customers and associates. In our recurring payment solution, EZPay, we offer payment options to match the day(s) in which our customers get paid. When store associates requested a payment option of “Every 4 Weeks”, I wanted to know if that was even worth our time.
Within five months of adding this option, we had over 13,000 (a 2.5% increase) in recurring payment schedules on “Every 4 Weeks”. The number of “One Time” payments has decreased by a similar percentage, so we can safely assume that “Every 4 Weeks” is having a positive and meaningful impact to reduce manual intervention and adopt recurring payments.
Believe Anything is Possible
Product Manager – Payment Solutions
The Aaron’s Club program was a massive effort between cross-functional technology delivery teams. As the allocated Product Manager for the Payment Solutions portion of this initiative, my focus was to outline a clear vision and path to success for the team while providing encouragement every step of the way.
During hurricanes Harvey and Irma, some of our customers living in the impacted areas had difficulty getting to our stores. At the same time, many of our stores were inoperable due to flooding, storm damage, and connectivity issues from the storms. Because we pride ourselves on treating every customer like family, we needed a solution that would make sure they were taken care of; therefore, we quickly developed a solution to try to contact those customers that were impacted.
Create & Share fun
Quality Assurance Analyst
When most people think of going to work, I’m sure “fun” is not the first word that comes to mind. I know it certainly wasn’t the first thing I used to think of, however, Aaron’s has changed my perspective on that completely. The Aaron’s Tech culture has fostered an environment where we get tons of work done, and we have a good time doing it. We try not to take ourselves too seriously, and we like to have a blast no matter what we’re doing.